Refund policy
Return Policy
Last updated: May 2025
Under our 14-day return policy, to submit a return request after you receive your product you have 14 daysto do so.
Return Conditions
To initiate a return, your product must meet the following conditions:
- Unworn and unused
- With intact, attached original tags
- In its original packaging
- Possession of the receipt or purchase document
How to Initiate a Return?
Your return request can be hello@soukinis.comby sending an email to this address. Once your request is approved, we will share the return address with you.
- You can send your return using any carrier of your choice.
- Return shipping costs are the responsibility of the buyer.
- Shipments sent via collect (recipient-paid) will not be accepted under any circumstances.Returns for packages sent this way cannot be processed.
- If the product is defective or was sent incorrectly, we will cover the shipping costs.
- Products sent to us without first submitting a return request will not be accepted.
- After you send your return shipment, you must share the carrier used and the tracking number with us at hello@soukinis.com.Shipments sent without sharing tracking information cannot be tracked; SOU Kinis cannot be held liable for any loss or delays that may occur in this situation.
⚠ Shipping Address Liability
The return address will be shared with you in writing by us. SOU Kinis assumes no liability for shipping losses, delays, or misdeliveries caused by the customer entering incorrect, incomplete, or wrong shipping address information. A return cannot be initiated if the shipment is not delivered to the correct address.
Damages and Issues
When you receive your order, please inspect the product immediately. If the product is defective, damaged, or you received the wrong item, hello@soukinis.comcontact us at this address right away; we will assess and resolve the issue.
Non-Returnable Products
⚠ Returns are strictly not accepted in the following situations:
- Bathing suits or bikini bottoms with the hygiene protection strip (hygiene tape) removed
- Products with tags that have been torn or removed
- Used, worn, or washed products
- Products with damage, stains, perfume marks, or cream marks on them
Returns that do not meet these conditions will be shipped back to you; the return shipping cost will be your responsibility.
In addition to these, the following products are also excluded from returns:
- Custom and personalized products
- Discounted (final sale) items and gift cards
Exchanges
To receive your desired product as quickly as possible, return your current item; once your return is approved, place a separate order for the new product.
Refunds
We will notify you once we have received and inspected your return. If your request is approved, 10 business daysyour refund will be automatically processed to your original payment method.
It may take additional time for your bank or credit card company to complete the process. Starting from the date your return is approved, 15 business days15 business days have passed and you have not received your refund, hello@soukinis.comcontact us at this address.
Contact
Email: hello@soukinis.com
Website: soukinis.com
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